Call Routing ExtensionsCall Routing Extensions on our Hosted PBX will provide all types of customizable extensions for your business. You can have holding extensions also known as ACD, or automatic call distribution queues, you can have as many people on hold simultaneously as call in to your business and then they will be automatically connected to the next available customer service representative. Customer calls can also be rotationally routed to extensions so that all sectional staff receive a balanced amount of calls throughout the day. This is a great way to run your office ensuring everyone gets the sales or support calls as they should ensuring customers are HAPPY.