At Simply-Phones, we want all of our customers to get the best calling plans, known as ‘subscriptions’, at the lowest possible price. This Fair Usage Policy (“FUP”) is designed to prevent fraud and abuse of our subscriptions by a small number of users.

Subject to this FUP, Simply-Phones’s unlimited subscriptions allow unlimited calls to landlines in the applicable subscription countries (excluding special, premium, service and non-geographic numbers). Unlimited calls to mobiles may also be included where stated at the time of purchase.

Simply-Phones’s subscriptions are for personal, individual, commercial use only, in accordance with our Terms of Use and this FUP (“Legitimate Use”). The following is a non-exhaustive list of practices that would not be considered Legitimate Use:

  • Using subscriptions for commercial purposes or commercial gain, for example telemarketing or call center operations;
  • Re-selling subscription minutes;
  • Sharing subscriptions between users whether via a PBX, call center, computer or any other means;
  • Calling numbers (whether individually, sequentially or automatically) to generate income for yourself or others as a result of placing the call;
  • Regular calls of short duration or calls to multiple numbers in a short period of time.

Other practices may be relevant in determining Legitimate Use and Simply-Phones reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. Simply-Phones may at its option, terminate its relationship with you, or may suspend your subscription immediately if it determines you are using your subscription contrary to this FUP or Simply-Phones’s Terms of Use. Where reasonable, Simply-Phones will provide you with notice of improper usage before suspension or termination of your subscription and, if appropriate, Simply-Phones may offer you an alternative subscription that is has. This might be a simple increase in price based upon percentage of the overage. Usually, the company will simply add $25.00 dollars of extra pre-paid funds and you will have plenty of extra minutes added to your account.

If you do not agree with this Fair Usage Policy, than you are not permitted to use Simply-Phones.